Policy

Return & Exchange Policy

Because every product is owned, stocked and shipped by its brand — not by us — returns and exchanges are reviewed and approved directly by that brand, not by the platform.

1. Open the order from My Orders and submit a return request for the item, with a reason.
2. The brand reviews the request and either approves or rejects it — you'll see the decision on the order page.
3. Once a returned item is received and inspected, the brand processes the refund according to its own policy (shown on the product page).
4. Refund method and timeline vary by brand and by how you originally paid — ask your assigned sales contact if you're unsure.

Individual brands may set additional conditions (return window, item condition, non-returnable categories) — check the product's own Delivery & Returns section before ordering.